PROBLEM: After several days working, RPI-CONNECT will not connect and eventually loses CONNECT option on the portal. Other functions on the RPI still are working like email of stats and uploading to webserver.
SOLUTION: RPI-CONNECT signout/signin
ISSUE: I'm several hours from the remote PI so can't easily fix this problem
CONFIGURATION: RPI3 running BOOKWORM on a WIFI.
HELP: How can I make RPI-CONNECT more robust
While I'm experiencing the lack of connection I'm getting the following error in JOURNALCTLRunning the following shows
From another post, I've made sure I'm running IP6.
After signing out and in again, everything is fine
SOLUTION: RPI-CONNECT signout/signin
ISSUE: I'm several hours from the remote PI so can't easily fix this problem
CONFIGURATION: RPI3 running BOOKWORM on a WIFI.
HELP: How can I make RPI-CONNECT more robust
While I'm experiencing the lack of connection I'm getting the following error in JOURNALCTL
Code:
pi@wethCAM:~ $ journalctl --user --follow --unit rpi-connect --unit rpi-connect-wayvnc | moreAug 20 09:03:44 wethCAM rpi-connect[750]: 2025/08/20 09:03:44 ERRO Error sending heartbeat to server reason=Unauthorized retry-delay=45m44.816651876sAug 20 09:49:29 wethCAM rpi-connect[750]: 2025/08/20 09:49:29 ERRO Error sending heartbeat to server reason=Unauthorized retry-delay=39m38.193566111sAug 20 10:29:08 wethCAM rpi-connect[750]: 2025/08/20 10:29:08 ERRO Error sending heartbeat to server reason=Unauthorized retry-delay=33m26.5984687....Code:
pi@wethCAM:~ $ rpi-connect doctorScreen sharing is not supported by this version of rpi-connect, please install the rpi-connect package if this is unexpected✓ Communication with Raspberry Pi Connect WebSocket server✓ Communication with Raspberry Pi Connect API✗ Authentication with Raspberry Pi Connect API - Please try signing in again by running rpi-connect signout and then rpi-connect signinFurther diagnostics will be available once authentication with Raspberry Pi Connect API is successful.✗ Some checks failedCode:
pi@wethCAM:~ $ ip address show wlan14: wlan1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000 link/ether d0:37:45:d8:04:64 brd ff:ff:ff:ff:ff:ff inet 192.168.0.222/24 brd 192.168.0.255 scope global dynamic noprefixroute wlan1 valid_lft 78734sec preferred_lft 78734sec inet6 2605:8d80:67e0:414a:14f1:b720:74f:29fc/64 scope global dynamic noprefixroute valid_lft 86353sec preferred_lft 43153sec inet6 fe80::d7cd:a13a:122:fe22/64 scope link noprefixroute valid_lft forever preferred_lft foreverpi@wethCAM:~ $Code:
pi@wethCAM:~ $ rpi-connect doctorScreen sharing is not supported by this version of rpi-connect, please install the rpi-connect package if this is unexpected✓ Communication with Raspberry Pi Connect WebSocket server✓ Communication with Raspberry Pi Connect API✓ Authentication with Raspberry Pi Connect API✓ Peer-to-peer connection candidate via STUN✓ Peer-to-peer connection candidate via TURNpi@wethCAM:~ $ Statistics: Posted by DS256 — Wed Aug 20, 2025 5:45 pm